Sundae Bingo Review

Picture delicious sundaes all over your computer screen. Add that to pleasant pastel colours. Sprinkle promos and treats on top, and bam! You have Sundae Bingo in a nutshell. 

Despite its recent launch, this playful casino ticks a lot of boxes. After all, this is not the first rodeo for Cassava Enterprises, as Sundae Bingo’s sister sites number in the dozens. It’s licensed by the Gibraltar Gambling Commission and the UK Gambling Commission, so you can be rest assured that the casino is fully compliant and protects its players to the full. We love the fun theme and the general feel of the site. A quick browse on the site proves it to have a user-friendly interface, and the information we’re looking for is in all the right places. 

Some Teething Problems 

That said, the first few minutes on the site also revealed a few technical glitches. Typing in the search bar yielded no response from the system. Some game icons took a full 8 to 10 seconds to load on the screen. We favourited one game, but when we clicked on the favourite tab, it just replicated all the games in the collection. It’s also annoying that most tabs you click on automatically open a new window. We’re fine with having 30 open tabs, but 30 open windows? Not so much. It’s not enough to make us lose appetite for this casino, but Sundae Bingo should definitely stay on top of these technical issues. 

Take a Bite From Tasty Promotions 

Sundae Bingo offers a pretty sweet welcome offer upon sign-up. With a minimum deposit of £10, you can get a number of bingo tickets topped up with free spins (18+ | T&Cs apply | Play Responsibly), which reflects this casino’s emphasis on bingo. But the best part of this promotion is...wait for it…no wagering requirements. This is a breath of fresh air from the steep wagering requirements that we keep finding at most casinos. But as always, there’s a catch: spins winnings are capped at £1, which limits the amount of cash you can enjoy here. 

The sweet delights don’t stop there. Sundae Bingo offers a different daily offer that usually involves bingo tickets or free spins. It helps keep things interesting and give players an initiative to log in every day. Another great reason to visit the site every day is its reward scheme, with a whopping 15 levels to go through. Wagering your first £1 upgrades you to level 1. As you advance through the levels, you can expect daily free spins, bingo tickets, and monthly cashbacks. 

Free spins do not accumulate from one day to the next at Sundae Bingo. If you are eligible for 5 free spins every day, then you need to log in every day to claim them. It will only take up a couple of minutes of your day, so it shouldn’t be too hard. Once you reach level 6, you’ll be a VIP, which gives you access to exclusive bingo rooms, your own VIP manager, and special VIP gifts. 

Bingo and Reels All the Way 

Sundae Bingo offers a nice selection of (drumroll, please…) Bingo. Play 75-ball, 90-ball, or 52-ball games and join in the fun of the site’s bingo rooms. You can even have a chat with other players as most bingo rooms include a chat feature (yes, it even has smileys!) However, make sure to leave it a fun environment and read the rules before starting to chat. Get your pulse racing by opting for a progressive jackpot, available on most bingo games. If more than one player wins the jackpot, the prize will be split between them. 

When you feel like a break from bingo numbers, spin the reels on the 300+ slot games available. As you browse through the selection, familiar titles like Pragmatic Play’s Gold Train, and NetEnt’s player favourite Jumanji will catch your eye. Sundae Bingo does not offer a free play option, so if you want to test out these games before playing, this casino isn’t the one for you. Sundae Bingo is also a no-go for players yearning for a game of live casino or video poker. Simply put, if you’re playing at Sundae Bingo, you’re likely to be a lover of bingo and reels. 

Start Dialling That Number 

Sundae Bingo’s main aim is to get your question answered without needing to contact customer support. In fact, the FAQ page is very detailed and covers sections like payments, free spins, as well as licences and security. 

It makes sense to try and answer these common questions and reduce customer queries, since Sundae Bingo is only accessible by phone or email. All calls from within the United Kingdom are free, but don’t give them any late-night calls as the phone line is operated between 10am and 2am. We’re not too keen about the phone option, which you’ll be charged for if you’re not in the UK. However, calling would be faster than email, which can take up to four hours. We’re also disappointed to see that a live chat feature and 24/7 support are not provided.

Be Spoilt for Choice With Payment Options

Luckily, Sundae Bingo has made more of an effort when it comes to payment options – although once again, UK players are favoured over others. In a somewhat uncommon move, all players can deposit over the phone by calling one of the support agents on the provided number. 

What’s also a bit unusual is the Apple Pay option, which allows you to make payments from Apple devices. This is only available to UK customers, as is the e-wallet Neteller. Non-UK players still have a wide array of options, including the popular PayPal and prepaid vouchers like paysafecard. The minimum withdrawal and deposit value is £5, which is very decent compared to a lot of other casinos. Moreover, Sundae Bingo charges no extra fees for processing transactions. 

Withdrawal processing times are definitely not among the fastest payouts in the industry. Using a credit or debit card can take you up to a grand total of seven days to see your hard-earned winnings in your bank account. Wire transfer is even worse, as it adds up to ten days. Your fastest option would be Mastercard, which can take three to five days for a withdrawal to be completed. 

A withdrawal request can be reversed within the first two business days, which gives you plenty of time to change your mind. This is probably not ideal for anyone trying to limit their spending. However, the casino has features in place to set your deposit limits and make sure you don’t spend more than you should. 

Get Your Sundae to Go 

Like the desktop version, the mobile site looks awesome, and the navigation menu is even better here. For instance, the games are more well-organised into separate categories than the desktop version is. However, the site is a bit lagging and it takes time to load pages – so there’s room for improvement there. We would have also liked to see a more accessible customer support service. Normally, the mobile version features an icon that would take you to customer support with just one click, but it’s conspicuously absent on the Sundae Bingo mobile site. 

Bingo and Slot Players Rejoice

The fun Sundae Bingo casino delivers an overall solid performance. Its strengths lie in its good promotions and reward schemes, and one massive plus regarding no wagering requirements. Payment options are also varied and cover the options we want to see. Bingo players will have a field day here, as the site offers a good selection of bingo games. Slot players will also be satisfied with the modest variety of slots from a number of top providers. 

On the other hand, there are a number of factors that do not allow this casino to be at the very top of our list. We experienced some technical issues with the site and experienced relatively poor performance from the mobile site. Cashout times are quite long, too, and there’s the absence of a live chat function. The bottom line is that Sundae Bingo is worth giving a go, as long as you’re ready to accept its limitations.