Total Gold Casino Review

Total Gold Casino serves up a striking website that is stocked up with a select range of popular slot machines from software studios like NetEnt, Amaya, IGT, WMS and more. In fact, this bright and bold gambling service is brought to your computer and mobile screens courtesy of Dragonfish software, a company that is a subsidiary under the huge betting corporation that is 888 Holdings. So, you can be sure that this casino is from a top pedigree of gambling products.

However, the casino does have a few flaws. Most notably is the fact that there is no instant live chat service available, meaning that players will be reverted to using an email support address with a 24-hour response time. Unfortunately, players from the following territories will not be able to create an account at this casino website: the United States of America, Spain, France, Italy, Belgium, Gibraltar, Turkey, Israel and Antigua.

A Casino from a Betting Empire

As far as reputation goes, this casino is sorted. That is because the website's managing company is Cassava Enterprises, which itself is a subsidiary company that is owned by 888 Holdings PLC. That puts this particular casino brand in the same rank and file as other popular and successful names like Casino On Net, Reef Club Casino and Vegas Spins Casino, all of which are held in very high esteem in the online gambling community.

Moreover, Total Gold Casino boasts some impressive certification credentials, with licenses that have been granted by the Gibraltar Gambling Commissioner and the UK Gambling Commission. That basically entails that the website must answer to some very high regulatory standards when it comes to matters of game fairness, player safety and the promotion of responsible gambling.

Even despite all of those badges of verification, the casino website has been at the wrong end of some customer complaints. However, the majority of the complaints appear to concern issues of self-exclusion, especially in relation to other Cassava Enterprise websites and in the majority of cases the problems have been resolved by the casino to the satisfaction of the customer.

No Live Chat

One of the big let downs about this gambling service is the level of customer support. The reason for this is quite simple: there is no live chat portal available whatsoever. As such, punters who do face problems at Total Gold Casino are redirected to send their questions and complaints to an email address.

The website does claim that all questions will be answered within 24 hours, but this is hardly going to result in rapidly resolved disputes. In fairness, however, there is a small range of frequently asked questions which might answer some of the more common questions that punters may have.

Plenty of Obscure Slots

Since this casino website is powered by 888 Holding's proprietary software brand, Dragonfish (aka Random Logic), players will be able to enjoy a variety of slot machines that are exclusive to the casinos in the 888 and Cassava group. This collection includes some 3-reel games with a classic appeal and novelty twist such as Millionaire Genie while there are also some big-hitting 5-reel video slots such as Mafia Madness.

As a matter of fact, the game catalogue at Total Gold Casino is a goldmine for punters who are after something that they might not easily find at other casino sites. That is because the library is spattered with a variety of uniquely themed and interestingly designed games from a number of small scale software studios. There is Las Cucas Locas by Pariplay, for example, which is based around the theme of a cockroach mariachi band from Mexico.

Elsewhere, there are some cuddly spins to be had in Fluffy Favourites Jackpot by Eyecon Gaming (which, as you can guess, has the potential to pay progressive jackpot winnings). There are also some spinning discoveries to be has with Sands of Fortune by OpenBet and The Jewel Thief by Ingenuity Gaming.

Of course, spinners at Total Gold Casino will still be able to find some popular titles in amongst the games. That is thanks to the fact that there are some big ticket game studios enlisted to deliver games such as Gonzo's Quest (NetEnt), Superman (Amaya), Raging Rhino (WMS), and Cleopatra (IGT). Players from the UK will also come across some familiar titles with a number of games by Endemol and Fremantle software that are branded after well-known British TV game shows such as Big Brother, Million Pound Drop, X-Factor and Hole in the Wall.

Select Range of Casino Classics

Punters who are after a touch of class will find that their options are quite limited at Total Gold Casino with only one Blackjack game and no more than four Roulette wheels. That said, there are some live dealer Roulette games for players who want to get the real casino deal. Meanwhile, there is a range of “Instant Win” games including scratch cards that are branded after Deal or No Deal and the X-Factor.

Easy Banking

Before you try out any of the games that are listed in the library of this online casino, you will have to fund your account. Fortunately, this can be done in a number of convenient ways in currencies such as Great British Pounds, Euros, US Dollars and Canadian Dollars. The methods available are fairly popular, with options listed such as Visa, Mastercard, Maestro, Neteller, PayPal, Paysafecard, EntroPay and bank wire transfer.

Deposits are processed in a matter of minutes, except for wire transfers which may take up to 8 days to go through to players' accounts. Meanwhile, the withdrawal process could take a total time of between 4 to 15 days depending on the player’s chosen method and their location. There are also some maximum limits for withdrawals and deposits which are as follows: £5,000 per day, £15,000 per week and £25,000 per month. The minimum accepted deposit is £5 and the lowest amount that can be withdrawn is £20.

A Trio of Deposit Bonuses

New players who make a first deposit of £20 or more will be eligible to receive Total Gold Casino's welcome bonus which offers a 100% match up to £200. On top of that, the casino will throw in 25 free spins for the popular NetEnt slot machine, Starburst. And the bonus rewards don't stop there, because patrons can claim a further 50% on their second deposit up to a maximum of £100, followed by 75% on their third deposit up to £200. That's a tasty total of £500 up for grabs in deposit bonus matches.

Players will have to wager these bonus funds, however. In fact, all bonus money must be played through at least 30x before any winnings will be eligible for withdrawal.

Mobile Spins

If you have a pair of thumbs and a mobile phone or tablet that is powered by Windows, Android or iOS, then you will be able to continue the spinning entertainment while you are out and about. That is because Total Gold Casino operates a smooth mobile service that includes many of the same fun slot machines that can be found on the main desktop site.

Room for Improvement?

Total Gold Casino is yet another offering from the ever-expanding Cassava Enterprise empire. Indeed, there are some problems, most notably the fact that there is no live support available and there have been some negative reports of issues with self-exclusion process. There is also room for more slot machines and classic casino games.

However, the casino also has a lot going for it, with an intriguing variety of less popular slot machines and a range of welcome bonuses adding up to £500.